Refund policy

RETURN & EXCHANGE POLICY

At PeekaPaw, we want you and your pet to be comfortable with your purchase. That's why we offer a 30-day comfort guarantee. If you or your pet aren't happy with your purchase within 30 days of delivery, contact us and we'll work with you on a suitable resolution, including a refund where applicable.

1. Return Window

You can request a return within 30 days from the date your order is delivered.

To start a return, contact:

support.peekapaw@gmail.com

Please include your order number and the reason for the return.

2. Return Conditions

To help us process your return smoothly:

  • The product should be in a reasonable condition.

  • The product should not have been intentionally damaged or misused.

  • The product should be returned with its original packaging and accessories, wherever applicable.

  • We may request photographs or videos to understand the condition of the product before approving a return.

Products showing signs of excessive use, damage, modification, or misuse may not qualify for a return.

3. Exchanges

If you need a different size, you may contact us within the 30-day return period.

Exchanges are subject to product availability. If the requested size or product is unavailable, we may offer another suitable resolution, including a refund where applicable.

4. Refunds

Once your return is received and reviewed, we will confirm whether it qualifies for a refund.

Approved refunds will be processed to the original payment method or through another suitable method, depending on the payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Wrong or Damaged Product

If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery.

Please share:

  • Order number

  • Photos/videos of the product

  • Photos of the packaging, if applicable

  • A brief description of the issue

We will review the issue and provide an appropriate resolution.

6. Return Shipping

For approved returns due to a product issue, wrong product, or another issue attributable to PeekaPaw, we will determine the appropriate return-shipping arrangement.

For other return requests, return-shipping requirements may depend on the specific case.

7. Non-Returnable Situations

A return may not be accepted if the product has been intentionally damaged, significantly altered, misused, or returned outside the applicable return period.

8. How to Request a Return

Simply contact us with your order details:

Email: support.peekapaw@gmail.com
Phone: +91 99532 16091

Our team will guide you through the next steps.

PeekaPaw — 30 days to make sure the cuddle feels right.